Shipping & Returns
Delivery
We deliver to addresses across the United Kingdom.
Free Standard Delivery on every order: usually 3–8 working days.
Express Delivery (£5.00): usually 2–5 working days.
Delivery times are estimates and start from the day your order is confirmed. We will email you as soon as your order ships, with a tracking number wherever one is available.
Some items are sent directly from our partner warehouses, so an order with several products may arrive in separate parcels. You will not pay any extra delivery charge for this.
Late, lost or damaged parcels
If your parcel has not arrived within the estimated time, or arrives damaged, please email us at supportshopeverpaws@gmail.com with your order number (and a photo if something is damaged). We will track it down and arrange a replacement or refund.
Your right to cancel (14 days)
You can change your mind about most items. You have 14 days from the day you receive your order to tell us you want to cancel — no reason needed. After you tell us, you have a further 14 days to send the item(s) back.
To start a return, email supportshopeverpaws@gmail.com with your order number and the items you want to return. We will reply with the return address and instructions. Please do not send items back before contacting us.
Items should be unused and returned in their original packaging where possible.
For change-of-mind returns, the cost of sending the item back is paid by you.
For hygiene reasons, sealed items (for example grooming or cleaning products) can only be returned if they are still sealed.
Refunds
We refund the price of the item(s) and the original standard delivery charge within 14 days of receiving the return (or proof that you have sent it). Refunds go back to your original payment method. If you chose Express Delivery, we refund the cost of standard delivery only.
Faulty or incorrect items
If something arrives faulty, damaged or is not what you ordered, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and we will cover any return postage. Just email supportshopeverpaws@gmail.com with your order number and a photo so we can put it right quickly.
Questions?
Email us at supportshopeverpaws@gmail.com. We reply within 1 working day (Monday to Friday).